This article was posted by the HBS Alumni Bulletin about the case study on Bob Reiss’ company, R&R.

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OPPORTUNITY FOR NEW BUSINESSES

Written bob on May 10, 2010

Opportunity for new businesses. Many Large Companies’ Horrendous Customer Service Invite the Creation of New Businesses. Read more »

Categories: Bootstrapping101, Build Your Business, Entrepeneurs, satisfied customers - Tags: Bootstrapping 101, customer satisfaction, customer service, entrepreneurs, new business

Blog Archive

  • Director of First Impressions
  • Praise
  • Small Business Success Tips: Use Creativity on Smaller Projects
  • Without Customer Trust Nothing Else Matters
  • Professional Review of Bootstrapping 101
  • How a One-Employee Venture Earned $3 Million Profit in 8 Months
  • Qwik Advice for Entrepreneurial Success
  • Outsource Your Selling
  • Relationships and Trust
  • Ways to Discover Great Sales Reps
  • Good Attitude Costs nothing yet…it can lead to Entrepreneurial Success
  • What’s to Lose ….. JUST ASK
  • Relevance of R&R Case Today
  • Ideas to Start a New Business or Product
  • Dealing with International Suppliers
  • Tips for Getting An Appointment With a Busy Person
  • The Value of Reading Bootstrapping 101
  • Why Sales Reps Are Assets for Manufacturers
  • Risk – Smart Entrepreneurs Avoid and Manage Them
  • SHARK TANK-Helpful or Harmful?
  • Testing…. Crucial for Small and Large Companies
  • No Trivial Matter
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  • Product Knockoffs— One Idea to Combat
  • Packaging A Major Factor in the Sale
  • Hiring the Right People
  • Publicity: A Wild Card for Small Business
  • TESTING Reduces Risk and Maximizes Success
  • How Small Companies Can Sell Large Customers
  • Finding Ideas to Start a Business
  • Licensing Can Work for Small Businesses Too
  • Building Trust
  • Numeracy – Thinking in Numbers
  • Business Incubators Can Be Key to the Success of Qualifying Small Businesses
  • Mentors – Free Small Business Consulting
  • Universities – How They Can Help Your Business
  • Why Small Business Can Succeed in a Tough Economy
  • Pricing For Profit
  • The Game of Monopoly: A World War 2 Hero
  • U.S. Embassies: An Out-of-the-Box Entity to Help a Small Business
  • Cash Free Ideas to Beat Competition
  • A Perfect Gift for Small Business Entrepreneurs
  • Entrepreneurs-Time To Be Thankful
  • Writing Business Plans-Anyone Have a Pencil?
  • Buying Decisions-Rational?
  • The Mission Statement – For Small Business?
  • Factors: How They Can Help Small Business
  • Protected: Sales Reps and How They Benefit Small Businesses
  • Customers – Find and Satisfy Them and Prosper
  • Boredom Spurs Creativity
  • Bootstrapping for Cash Strapped Businesses
  • A TWITTER CZAR for Elected Officials applies to members of both parties.
  • You Don’t Know? It’s Very Okay To Admit It
  • Suppliers Can Be Key to Your Growth
  • Qwik Advice for Entrepreneurial Success
  • There Is No Entrepreneur Gene
  • Great Idea to WOW your Suppliers
  • Where Not to Look for Money — And Where You’re More Likely to Find It
  • 7 Ways to Get Good Word of Mouth
  • BLOCKBUSTER IDEAS NOT REQUIRED
  • 7 Tips on Barter for Small Business
  • DON’T BE BULLIED BY YOUR LAWYER
  • Entrepreneurs Love Risk?
  • Listening Is Different Than Hearing
  • Curiosity – A Key Entrepreneurial Trait
  • 10 Tips to Build Better Trust in your Business
  • Rebounding from Setbacks-A Wow! Video
  • Preparation Works in Business as in Sports
  • No Can Become a Yes in Selling
  • A Letter to My Blog Subscribers
  • ENTREPRENEURS–TIME TO BE THANKFUL
  • HIRING AND FIRING—DIFFICULT TO DO
  • Outsourcing Turns Fixed Costs Into Variable Cost
  • FUNNY TAKE ON HOW ENTREPRENEURS ARE BORN
  • LISTENING INSTEAD OF HEARING
  • Passion Required To Start and Grow a Business
  • 2 New YouTube Videos to Help Small Business
  • 15 Attitude Attributes for Entrepreneurial Success
  • MISTAKES CAN BE A POSITIVE
  • WHEN to SAY NO to a CUSTOMER
  • WHEN HIRING A CONSULTANT, BEWARE OF . . . .
  • FALL IN LIKE—NOT IN LOVE
  • ASKING FOR A RAISE?
  • INTUITION—USE IN DECISION MAKING?
  • TROUBLE GETTING AN APPOINTMENT ?
  • Managing Your Numbers Is Essential for Growth
  • Energy – An Important Entrepreneurial Attribute
  • ACCEPT CRITICISM GRACIOUSLY
  • BREAK-EVEN ANALYSIS – How It Helps You Judge Risk
  • Write Your Business Plan in Pencil
  • OPPORTUNITY FOR NEW BUSINESSES
  • HOW BUYERS DECIDE WHO TO BUY FROM
  • THE MISSION STATEMENT–Good For Small Businesses Too
  • Don’t Overlook Your Suppliers
  • FIGHTING BACK AGAINST CREDIT CARD FEES
  • Quik Tips for Entrepreneurs
  • BUSINESS INCUBATORS CAN BE A START-UP’S BEST FRIEND
  • DON’T BE BULLIED BY YOUR LAWYER
  • FACTORS: How They Can Help Your Cash Flow and More
  • BLOCKBUSTER IDEAS NOT REQUIRED
  • THE GOLF BALLS AND THE MAYONNAISE JAR – SMALL BUSINESS LIFE PERSPECTIVE
  • Never Forget Your Customers
  • WHY THE $5,000 TAX CREDIT WON’T WORK
  • 7 Ways to Get Great Referrals
  • Small Business Tip: Humans Should Answer Your Phone
  • WHERE NOT TO LOOK FOR MONEY TO START YOUR COMPANY
  • THINKING OUTSIDE OF THE BOX to solve a moral/ethical dilemma:
  • Success is All in The Attitude
  • THERE IS NO ENTREPRENEUR GENE
  • CASH SHY? TRY BOOTSTRAPPING
  • ENTREPRENEURS-TIME TO BE THANKFUL
  • GOVERNMENT HELP: AN OXYMORON?
  • 7 TIPS ON BARTER FOR SMALL BUSINESS
  • HOW TO BUILD TRUST TO BUILD YOUR BUSINESS
  • CURIOSITY DID NOT KILL THE CAT; Entrepreneurs need curiosity for business success
  • A MAN LIVED BY THE SIDE OF THE ROAD AND SOLD HOT DOGS.
  • MYTH – ENTREPRENEURS LOVE RISK
  • FREE SMALL BUSINESSS HELP AT UNIVERSITIES
  • A TWITTER CZAR IS NEEDED. . .to force all members of CONGRESS TO LEARN HOW TO IMPROVE THEIR LISTENING SKILLS which currently are abysmal. This applies to members of both parties.
  • Two Ears-One Mouth, Which Gets Used More?
  • Know What You Don’t Know
  • BE NICE TO YOUR SUPPLIERS — II
  • Put Up or Shut Up!
  • Entrepreneurs, Be Nice to Your Suppliers!
  • Passion – More Than Just Sex!
  • NO, a keyword for successful selling!
  • The Wall Street Journal on Bob Reiss Idea on Risks

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Bob’s Most Recent Posts

  • Director of First Impressions
  • Praise
  • Small Business Success Tips: Use Creativity on Smaller Projects
  • Without Customer Trust Nothing Else Matters
  • Professional Review of Bootstrapping 101
  • How a One-Employee Venture Earned $3 Million Profit in 8 Months
  • Qwik Advice for Entrepreneurial Success
  • Outsource Your Selling
  • Relationships and Trust
  • Ways to Discover Great Sales Reps

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