This article was posted by the HBS Alumni Bulletin about the case study on Bob Reiss’ company, R&R.

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Small Business Tip: Humans Should Answer Your Phone

Written bob on February 1, 2010

As large companies get bigger and depersonalize themselves to save labor costs, they expose their vulnerability to Small Businesses. Read more »

Categories: Small Business Help - Tags: big businesses, small businesses, small businesses of America

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